An AI-based Approach for Mystery Shopping Audit in Customer Service. - Christopher Chuang; Qiaoyun Zhang; Yi-Ti Lin; Chia-Ling Ho; Chih-Yung Chang (I-DO, 2024)

TEPM: traveller enrolment prediction mechanism using BERT-based feature clustering and LSTM models. - Chung-You Tsai; Ming-Yang Su; Christopher Chuang; Chih-Yung Chang; Diptendu Sinha Roy (Int. J. Ad Hoc Ubiquitous Comput., 2024)