An Approach To Open Systems Capacity Management. - Mike Tsykin; Christopher D. Langshaw (Int. CMG Conference, 1996)

On Near-Real-Time Performance Management. - Mike Tsykin; Christopher D. Langshaw (Int. CMG Conference, 1997)

End-To-End Response Time and Beyond : Direct Measurement of Service Levels. - Mike Tsykin; Christopher D. Langshaw (Int. CMG Conference, 1998)