Interface Design Based on Standardized Task Models. - Lawrence Birnbaum; Ray Bareiss; Tom Hinrichs; Christopher Johnson 001 (IUI, 1998)

Integrating Organizational Memory and Performance Support. - Christopher Johnson 001; Lawrence Birnbaum; Ray Bareiss; Tom Hinrichs (IUI, 1999)

War stories: harnessing organizational memories to support task performance. - Christopher Johnson 001; Larry Birnbaum; Ray Bareiss; Tom Hinrichs (Intell., 2000)

Improved Performance Support through an Integrated Task-Based Video Case Library. - Christopher Johnson 001; Larry Birnbaum; Ray Bareiss; Tom Hinrichs (ICCBR, 2001)