A Psychometric Evaluation of the Expectations, Perceptions, and Difference-Scores Generated by the IS-Adapted SERVQUAL Instrument. - Christopher L. Carr (Decis. Sci., 2002)

Potential Research Space in MIS: A Framework for Envisioning and Evaluating Research Replication, Extension, and Generation. - Pierre R. Berthon; Leyland F. Pitt; Michael T. Ewing; Christopher L. Carr (Inf. Syst. Res., 2002)

Measuring Information System Service Quality: SERVQUAL from the Other Side. - James J. Jiang; Gary Klein 001; Christopher L. Carr (MIS Q., 2002)

Electronic Versus Paper Surveys: Analysis of Potential Psychometric Biases. - Scott McCoy; Peter V. Marks; Christopher L. Carr; Victor Wacham A. Mbarika (HICSS, 2004)

Reciprocity: the golden rule of IS-user service relationship quality and cooperation. - Christopher L. Carr (Commun. ACM, 2006)

The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness. - Christopher L. Carr (Decis. Sci., 2007)

They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model. - Christopher L. Carr; Patrick J. Bateman; Saral J. Navlakha (AMCIS, 2008)

Thank You, Come Again: Examining the Role of Quality and Trust on eCommerce Repurchase Intentions. - Saral J. Navlakha; Patrick J. Bateman; Christopher L. Carr (ICIS, 2008)