CRM and customer-centric knowledge management: an empirical research. - Constantinos J. Stefanou; Christos Sarmaniotis; Amalia Stafyla (Bus. Process. Manag. J., 2003)

Investigating customer satisfaction dimensions with service quality of online auctions: an empirical investigation of e-Bay. - Eugenia Papaioannou; Costas Assimakopoulos; Christos Sarmaniotis; Christos K. Georgiadis (Inf. Syst. E Bus. Manag., 2013)