A bilingual approach for conducting Chinese and English social media sentiment analysis. - Gongjun Yan; Wu He; Jiancheng Shen; Chuanyi Tang (Comput. Networks, 2014)

A longitudinal exploration of the relations between electronic word-of-mouth indicators and firms' profitability: Findings from the banking industry. - Chuanyi Tang; Matthias R. Mehl; Mary Ann Eastlick; Wu He; Noel A. Card (Int. J. Inf. Manag., 2016)

A new approach of social media analytics to predict service quality: evidence from the airline industry. - Xin Tian; Wu He; Chuanyi Tang; Ling Li; Hangjun Xu; David Selover (J. Enterp. Inf. Manag., 2020)