The impact of service quality and switching cost on customer loyalty in information asymmetric services. - Chung-Tzer Liu (Int. J. Internet Enterp. Manag., 2008)

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems. - Chung-Tzer Liu; Yi Maggie Guo (J. Organ. End User Comput., 2008)

A study of the service quality of general portals. - Chung-Tzer Liu; Timon C. Du; Hsiao-Hao Tsai (Inf. Manag., 2009)

Loyalty of Web 2.0 Sites: The Role of Sense of Belonging. - Yi Maggie Guo; Chung-Tzer Liu (PACIS, 2010)

The effects of relationship quality and switching barriers on customer loyalty. - Chung-Tzer Liu; Yi Maggie Guo; Chia-Hui Lee (Int. J. Inf. Manag., 2011)

Creating and Validating an Information Quality Scale for E-Commerce Platforms. - Chung-Tzer Liu; Yi Maggie Guo; Jo-Li Hsu (J. Electron. Commer. Organ., 2023)