ADFT: An Adaptive Framework for Fault Tolerance on Large Scale Systems using Application Malleability. - Cijo George; Sathish S. Vadhiyar (ICCS, 2012)

Anode: Empirical detection of performance problems in storage systems using time-series analysis of periodic measurements. - Vipul Mathur; Cijo George; Jayanta Basak (MSST, 2014)

Fault Tolerance on Large Scale Systems using Adaptive Process Replication. - Cijo George; Sathish S. Vadhiyar (IEEE Trans. Computers, 2015)

Yodea: Workload Pattern Assessment Tool for Cloud Migration. - Rukma Talwadker; Cijo George (CloudCom, 2018)

Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations. - Suraj Agrawal; Aashraya Sachdeva; Soumya Jain; Cijo George; Jithendra Vepa (INTERSPEECH, 2023)

What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls. - Varun Nathan; Devashish Deshpande; Ayush Kumar; Cijo George; Jithendra Vepa (INTERSPEECH, 2023)

CauSE: Causal Search Engine for Understanding Contact-Center Conversations. - Anup Pattnaik; Tanay Narshana; Aashraya Sachdeva; Cijo George; Jithendra Vepa (INTERSPEECH, 2023)

Tailored Real-Time Call Summarization System for Contact Centers. - Aashraya Sachdeva; Sai Nishanth Padala; Anup Pattnaik; Varun Nathan; Cijo George; Ayush Kumar; Jithendra Vepa (INTERSPEECH, 2023)

COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery. - Rishabh Kumar Tripathi; Digvijay Ingle; Ayush Kumar; Cijo George; Jithendra Vepa (INTERSPEECH, 2023)

Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance. - Digvijay Ingle; Aashraya Sachdeva; Surya Prakash Sahu; Mayank Sati; Cijo George; Jithendra Vepa (EMNLP (Industry Track), 2024)

Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation. - Anup Pattnaik; Cijo George; Rishabh Kumar Tripathi; Sasanka Vutla; Jithendra Vepa (EMNLP (Industry Track), 2024)