Software management. - Cindy Dooling; Jeff White; Cathy Lee (SIGUCCS, 2006)

IT professional development and helpdesk support on a shoestring budget or renewable resources. - Cindy Dooling; Richard Bertrand (SIGUCCS, 2007)

Blaze a new trail to success with emotional intelligence. - Kelly D. Quinn-Hughes; Deborah J. Fisher; Cindy Dooling (SIGUCCS, 2008)

Collaborating outsourcing of the IT help desk. - Cindy Dooling; Shahra Meshkaty (SIGUCCS, 2009)

Creating collaboration and training opportunities for IT staff. - Cindy Dooling (SIGUCCS, 2010)