Knowledge worker performance analysis using DEA: an application to engineering design teams at Bell Canada. - Joseph C. Paradi; Sandra Smith; Claire Schaffnit-Chatterjee (IEEE Trans. Engineering Management, 2002)

Commercial branch performance evaluation and results communication in a Canadian bank–a DEA application. - Joseph C. Paradi; Claire Schaffnit (Eur. J. Oper. Res., 2004)