Learning from social media patient platforms: a framework for exploring mechanisms used to engage patients. - Claudia Lai; Alejandro R. Jadad; Raisa Deber; Aviv Shachak (AMIA, 2014)

Tools for Engaging Patients on Patient Platforms: A Classification Framework. - Claudia Lai; Alejandro R. Jadad; Raisa Deber; Aviv Shachak (ITCH, 2019)

Assessing the Quality of Direct-to-Consumer Teleconsultation Services in Canada. - Jean Noël Nikiema; Eleah Stringer; Marie-Pierre Moreault; Priscille Pana; Marco Laverdiere; Catherine Régis; Jean-Louis Denis; Béatrice Godard; Mylaine Breton; Guy Paré; Aviv Shachak; Claudia Lai; et al. (MIE, 2022)

Interpreting Laboratory Results with Complementary Health Information: A Human Factors Perspective. - Amanda L. Joseph; Helen Monkman; Leah MacDonald; Claudia Lai (MedInfo, 2023)

Towards Building Decision Support Tools for Older Adults at Home: A Qualitative Analysis. - Claudia Lai; Paul Holyoke; Helen Monkman; Elizabeth M. Borycki; France Légaré (MIE, 2024)