SWN Models of a Contact Center: a Case Study. - Giuliana Franceschinis; Claudio Bertoncello; Guido Bruno; Giorgio Lungo Vaschetti; Antonio Pigozzi (PNPM, 2001)

DrawNet++: A Flexible Framework for Building Dependability Models. - Giuliana Franceschinis; Marco Gribaudo; Mauro Iacono; Valeria Vittorini; Claudio Bertoncello (DSN, 2002)