Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. - Colleen Cook; Fred M. Heath (Libr. Trends, 2001)

Psychometric Properties of Scores from the Web-based LibQUAL+ Study of Perceptions of Library Service Quality. - Colleen Cook; Bruce Thompson (Libr. Trends, 2001)

LibQUAL+(TM): Library service quality assessment (SIG MGT, KM). - Colleen Cook; Yunkeum Kim (ASIST, 2004)

The Evolution of Measurement and Evaluation of Libraries: A Perspective from the Association of Research Libraries. - Martha Kyrillidou; Colleen Cook (Libr. Trends, 2008)