Data warehouse design to support customer relationship management analyses. - Colleen Cunningham; Il-Yeol Song; Peter P. Chen (DOLAP, 2004)

Investigating Graphs in Textual Case-Based Reasoning. - Colleen Cunningham; Rosina Weber; Jason M. Proctor; Caleb Fowler; Michael Murphy (ECCBR, 2004)

Data Warehouse Design to Support Customer Relationship Management Analysis. - Colleen Cunningham; Il-Yeol Song; Peter P. Chen (J. Database Manag., 2006)

A Taxonomy of Customer Relationship Management Analyses for Data Warehousing. - Colleen Cunningham; Il-Yeol Song (ER (Tutorials, Posters, Panels & Industrial Contributions), 2007)

Data Warehouse Design to Support Customer Relationship Management Analyses. - Colleen Cunningham; Il-Yeol Song; Peter P. Chen (Database Technologies: Concepts, Methodologies, Tools, and Applications, 2009)