Envisioning the Future of Burnout Support: Understanding Frontline Workers' Experiences in Nonprofit Gender-Based Violence Organizations. - Connie W. Chau; Hannah Studd; Denise Huang; Colleen Norton; Kaylee Payne Kruzan; Maia L. Jacobs (Proc. ACM Hum. Comput. Interact., 2024)

"All Day, Every Day, Listening to Trauma": Investigating Features of Digital Interventions for Empathy-Based Stress and Burnout. - Connie W. Chau; Colleen Norton; Kaylee Payne Kruzan; Maia L. Jacobs (CHI, 2025)