Towards a Trust Model for Trust Establishment and Management in Business-to-Consumer E-Commerce. - Cong Cao 002; Jun Yan 005 (UIC/ATC/ScalCom, 2014)

Understanding the influence and service type of trusted third party on consumers' online trust: evidence from Australian B2C marketplace. - Cong Cao 002; Jun Yan 005; Mengxiang Li (ICEC, 2016)

The Effects of Consumer Perceived Different Service of Trusted Third Party on Trust Intention: An Empirical Study in Australia. - Cong Cao 002; Jun Yan 005; Mengxiang Li (ICEBE, 2017)

Understanding the Influencing Factors of the Effectiveness of Trusted Third Party's Trust Transformation. - Cong Cao 002; Jun Yan 005; Mengxiang Li (ACIS, 2018)

The Influence Factors of Online Review Quality and Their Mechanism on Trust Intention. - Cong Cao 002; Jun Yan 005; Mengxiang Li (ICEBE, 2018)

Understanding the Determinants of Online Consumer Review Helpfulness in Social Networking Service Context. - Cong Cao 002; Jun Yan 005; Mengxiang Li (PACIS, 2018)

The Impact of Different Channel of Online Review on Consumers' Online Trust. - Cong Cao 002; Jun Yan 005; Mengxiang Li (PACIS, 2018)

How to Understand the Role of Trusted Third Party in the Process of Establishing Trust for E-Commerce? - Cong Cao 002; Jun Yan 005; Mengxiang Li (AMCIS, 2019)

Comparative Study on Service Framework System of Trusted Third Parties in E-commerce Environments in China and Australia. - Cong Cao 002; Jun Yan 005; Mengxiang Li (PACIS, 2020)

Improving Consumer Data Privacy Protection and Trust in the Context of the Digital Platform. - Cong Cao 002; Miaomiao Zheng; Linyao Ni (HCI (32), 2022)

Why the Elderly Indulges in Live Shopping: Optimization of Interaction Mechanism Under the Live E-commerce Scenario? - Xinyi Ding 002; Cong Cao 002; Dan Li (HCI (29), 2022)

A Study on the Influencing Factors of User Interaction Mode Selection in the Short Video Industry: A Case Study of TikTok. - Haoxuan Peng; Xuanwu Zhang; Cong Cao 002 (HCI (14), 2022)

Personal Information Protection Behaviors of Consumers in Different Country Context and User Interface Designs. - Tianlan Wei; Cong Cao 002; Yangyan Shi (HCI (12), 2022)

Emotional Communication Between Chatbots and Users: An Empirical Study on Online Customer Service System. - Qianwen Xu 001; Jun Yan 005; Cong Cao 002 (HCI (35), 2022)

Towards a Four-Dimensional Dynamic Trust Model in B2C Cross-Border E-Commerce. - Xinyi Ding 002; Tianlan Wei; Cong Cao 002 (IC4E, 2022)

Potential Factors of Consumers' Travel Intention on Sharing Platforms in the Context of Sharing Economy. - Dan Li; Jie Lv; Miaomiao Zheng; Cong Cao 002 (IC4E, 2022)

What Factors Influence Social Presence in the Live E-Commerce Scene? - Jinjing Yang; Chensang Ye; Jie Lv; Cong Cao 002 (IC4E, 2022)

Interaction Design of New Media Reading Platforms Based on Value Co-Creation. - Linyong Guo; Zhiwei Li; Yu Zhou; Mengxiao Wu; Yunhui Liao; Cong Cao 002 (ICEBT, 2022)

Connection, Communication and Value Co-creation: Construction of ICT Enabled Health Management Platform. - Xinyi Ding 002; Cong Cao 002 (ICIT, 2022)

Factors Influencing the Consumer Impulse Buying Behaviour: A Study in the Context of E-Commerce Live Broadcast. - Jinjing Yang; Cong Cao 002 (PACIS, 2022)

The Mechanism of Users' Continuance Intention of Online Medical Platforms. - Chensang Ye; Cong Cao 002 (PACIS, 2022)

How Can SMEs Boost Trust Through Third-Party Means? Tracing the Multi-Dimensional Institutional Basis of Online Trust. - Cong Cao 002; Shanshan Huang (IEEE Access, 2022)

Exploring the Intention of Middle-Aged and Elderly Consumers to Participate in Inclusive Medical Insurance. - Dan Li; Jie Lv; Liangchen Jing; Cong Cao 002; Yangyan Shi (IEEE Access, 2022)

Study on the Consumption Difference of Children's Smartwatches Under SOR Theory. - Tianhao Li; Xinyi Xu; Cong Cao 002 (HCI (43), 2023)

The Impact of Customer Service Robot's Proactive Behavior on Consumer Purchase Intention in a Pre-sale Consultation Scenario. - Zhenyang Shen; Jinyang Zhou; Lewen Wang; Cong Cao 002 (HCI (46), 2023)

Mechanisms of Green Product Advertisements on Xiaohongshu that Influence Consumers' Purchase: Exploring Green Product Strategies. - Jingwen Wang; Cong Cao 002 (HCI (46), 2023)

What Affects the Continued Use of Smart Wearable Devices in Older Adults? - Mengke Xie; Chengxiang Chu; Cong Cao 002 (HCI (44), 2023)

Behavioral Intention Model for Online Consultation at Internet Hospitals Among Older People at Home. - Mingwen Zhang; Liangchen Jing; Qizhi Wei; Cong Cao 002 (HCI (33), 2023)

Research on the Influence Mechanism of Digital Service Quality on the Credibility of Local Government. - Xinyi Zheng; Cong Cao 002 (HCI (46), 2023)

A Model of Factors Influencing Anthropomorphic Intelligent Customer Service on Angry Consumer Satisfaction. - Quan Zhou; Huangyi Dai; Jinhua Xiao; Cong Cao 002 (HCI (46), 2023)

"Unus pro omnibus, omnes pro uno": understanding unauthorised file sharing in online communities from a public goods contribution perspective. - Xiuyan Shao; Hemin Jiang; Mikko T. Siponen; Cong Cao 002; Xiaohua Huang (Internet Res., 2023)

Improving the Accuracy of Sequential Recommendation Using a Time-aware Architecture. - Ruoxi Sun 003; Jun Yan 005; Fenghui Ren; Cong Cao 002 (HICSS, 2024)

Stable Discrete Segmented Reverse Diffusion Model for Solving Class Imbalance in Malicious Websites Detection. - Jiyang Shen; Tianlan Wei; Cong Cao 002 (ICTAI, 2024)

Investigating the effects of gamification affordances on users' green intrinsic motivation: a cognitive evaluation perspective. - Sihan Cheng; Cong Cao 002 (Ind. Manag. Data Syst., 2024)

A Novel E-Social Servicescape Perspective: A Mixed-Methods Exploration of Audience Members' Interactions During Sports Event Broadcasting in a Livestreaming Media Environment. - Cong Cao 002; Jinyang Zhou; Xuanwu Zhang (Int. J. Hum. Comput. Interact., 2025)