Incorporating trust relationships in collaborative filtering recommender system. - Xiao Shen 001; Haixia Long; Cuihua Ma (SNPD, 2015)

Collaborative Response Content Recommendation for Customer Service Agents. - Cuihua Ma; Ping Guo 002; Xin Xin 001; Xiaoyu Ma; Yanjie Liang; Shaomin Xing; Li Li; Shaozhuang Liu (ISNN (1), 2017)

Personalized Response Generation for Customer Service Agents. - Cuihua Ma; Ping Guo 002; Xin Xin 001 (ISNN, 2018)