Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment. - Cynthia A. Burdick (SIGUCCS, 2000)

Deep in the HEART of texas: celebrating 10 years of technology discoveries at the regional conference level. - Sandra Bennett; Cynthia A. Burdick; Kathy Kirchner; Jerry Jones; Sana Zeidan; Elizabeth Wagnon (SIGUCCS, 2010)