Transient and busy period analysis of theGI/G/1 queue: The method of stages. - Dimitris Bertsimas; Daisuke Nakazato (Queueing Syst. Theory Appl., 1992)

The Distributional Little's Law and Its Applications. - Dimitris Bertsimas; Daisuke Nakazato (Oper. Res., 1995)