Topic Diversity of Online Consumer Reviews and Its Effect on Review Helpfulness. - Jaebong Son; Arash Negahban; Dalen Chiang (AMCIS, 2019)

When More is More and Less is More: Depth and Breadth of Product Reviews and Their Effects on Review Helpfulness. - Jaebong Son; Arash Negahban; Youngsu Lee; James Connolly; Dalen Chiang (HICSS, 2020)