The Impact of Empathy Display in Language of Conversational AI: A Controlled Experiment with a Legal Chatbo. - Sabine Brunswicker; Yifan Zhang; Christopher Rashidian; Dan W. Linna Jr. (HICSS, 2024)

Trust through words: The systemize-empathize-effect of language in task-oriented conversational agents. - Sabine Brunswicker; Yifan Zhang; Christopher Rashidian; Dan W. Linna Jr. (Comput. Hum. Behav., 2025)