Student employees: hire 'em, mold 'em, keep 'em will be a part of our management track. - Dana Peiffer; Benjamin N. Arnold (SIGUCCS, 2011)

Customer service: then and now. - Ashley Weese; Dana Peiffer (SIGUCCS, 2013)

Lessons from Farming for IT. - Christopher King; Dana Peiffer; Nikolas Varrone (SIGUCCS, 2014)