Classifying Emotions in Customer Support Dialogues in Social Media. - Jonathan Herzig; Guy Feigenblat; Michal Shmueli-Scheuer; David Konopnicki; Anat Rafaeli; Daniel Altman; David Spivak (SIGDIAL Conference, 2016)

Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. - Galit B. Yom-Tov; Shelly Ashtar; Daniel Altman; Michael Natapov; Neta Barkay; Monika Westphal; Anat Rafaeli (WWW (Companion Volume), 2018)

Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations. - Anat Rafaeli; Daniel Altman; Galit B. Yom-Tov (HICSS, 2019)

A threshold result for loose Hamiltonicity in random regular uniform hypergraphs. - Daniel Altman; Catherine S. Greenhill; Mikhail Isaev; Reshma Ramadurai (J. Comb. Theory B, 2020)

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. - Daniel Altman; Galit B. Yom-Tov; Marcelo Olivares; Shelly Ashtar; Anat Rafaeli (Manuf. Serv. Oper. Manag., 2021)

On a common-extendable, non-Sidorenko linear system. - Daniel Altman (Comb. Theory, 2023)

On the smallest gap in a sequence with Poisson pair correlations. - Daniel Altman; Zachary Chase 003 (Comb. Probab. Comput., 2025)