Discrete event simulation modeling of resource planning and service order execution for service businesses. - Young M. Lee; Lianjun An; Sugato Bagchi; Daniel Connors; Shubir Kapoor; Kaan Katircioglu; Wei Wang 024; Jing Xu (WSC, 2007)

Managing workforce resource actions with multiple feedback control schemes. - Young M. Lee; Lianjun An; Daniel Connors (WSC, 2008)