Early lessons from the application of process technology to online grievance mediation. - Ethan Katsh; Leon J. Osterweil; Norman K. Sondheimer; Daniel Rainey 001 (DG.O, 2005)

A process-driven tool to support online dispute resolution. - Lori A. Clarke; Alan Gaitenby; Daniel Gyllstrom; Ethan Katsh; Matthew Marzilli; Leon J. Osterweil; Norman K. Sondheimer; Leah Wing; Alexander E. Wise; Daniel Rainey 001 (DG.O, 2006)

Experimental application of process technology to the creation and adoption of online dispute resolution. - Ethan Katsh; Leon J. Osterweil; Norman K. Sondheimer; Daniel Rainey 001 (DG.O, 2006)

Using process definitions to drive user interactions with digital government systems. - Lori A. Clarke; Alan Gaitenby; Ethan Katsh; Matthew Marzilli; Leon J. Osterweil; Daniel Rainey 001; Borislava I. Simidchieva; Norman K. Sondheimer; Leah Wing; Alexander E. Wise (DG.O, 2007)

Dispute prevention and dispute resolution in networked health information technology. - Norman K. Sondheimer; Ethan Katsh; Lori A. Clarke; Leon J. Osterweil; Daniel Rainey 001 (D.GO, 2009)