An Overview of On-Site Contact Centers in Subnational Governments in Brazil. - Yohanna Juk; Daniel Valotto; Beatriz B. B. Lanza; Thiago Jose Tavares Avila (DG.O, 2021)

Challenges of Brazilian Subnational Government Service Portals. - Daniel Valotto; Yohanna Juk; Beatriz Barreto Brasileiro Lanza; Thiago Jose Tavares Avila (DG.O, 2021)

Diagnosis of Brazilian Subnational Government Service Portals. - Daniel S. Valotto; Yohanna Juk; Beatriz B. B. Lanza; Thiago Jose Tavares Avila (ICEGOV, 2021)

An Overview of Rede.gov.br as a Federative Mechanism for Digital Government Development in Brazil. - Beatriz Barreto Brasileiro Lanza; Thiago José Tavares Ávila; Daniel Valotto (DG.O, 2022)

Does web page loading speed matter? An analysis in the Brazilian Public Service Portals. - Beatriz B. B. Lanza; Maria Aparecida Oliveira; Yohanna Juk; Thiago Ávila; Daniel Valotto (DG.O, 2022)

Digital transformation, technology andinnovation in Brazilian states: the pathways proposed by governors elect 2023-2026. - Thiago José Tavares Ávila; Beatriz Barreto Brasileiro Lanza; Daniel de Souza Valotto (ICEGOV, 2023)