A Study on Service Problem Management and Resource Trouble Management on a Telecommunication Network. - Byeong-Yun Chang; Hyeongsoo Kim; Seongjun Ko; Daniel Wonkyu Hong (APNOMS, 2007)

Field Operations Management and Unmanned Operations Management toward NOM 2.0. - Byeong-Yun Chang; Daniel Wonkyu Hong; Kyu-Hwal Kim; Byung-Deok Chung (APNOMS, 2008)

A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value. - Eunjoo Kwak; Byeong-Yun Chang; Daniel Wonkyu Hong; Byungdeok Chung (APNOMS, 2008)

Design Methodology of Operations Supporting Systems Based on TMForum NGOSS. - Kisang Ok; Daniel Wonkyu Hong; Byungdeok Chung (GLOBECOM, 2008)