A Quality Driven Methodology for e-Government Project Planning. - Gianluigi Viscusi; Carlo Batini; Daniela Cherubini; Andrea Maurino (RCIS, 2007)

GovQual: A quality driven methodology for E-Government project planning. - Carlo Batini; Gianluigi Viscusi; Daniela Cherubini (Gov. Inf. Q., 2009)