Process Management Models in Service Enterprises: A Systematic Literature Review. - Daniela Patricia Feversani; Valeria de Castro; Esperanza Marcos (IESS, 2022)

Towards a lightweight framework for service management evaluation in SMEs. - Daniela Patricia Feversani; Valeria de Castro; Esperanza Marcos; Mario G. Piattini; María Luz Martín Peña (Inf. Syst. E Bus. Manag., 2023)

Correction: Towards a lightweight framework for service management evaluation in SMEs. - Daniela Patricia Feversani; Valeria de Castro; Esperanza Marcos; Mario G. Piattini; María Luz Martín Peña (Inf. Syst. E Bus. Manag., 2023)