Monitoring Model for Preventive Incident Identification and Execution of Corrective Measures in Technological Services of Organizations. - Enrique Venegas; David Alcarraz; Danny Levano Rodriguez (ICCMB, 2021)

Prioritization of Incident Management Process using ITIL-Fuzzy for Informatics Development Sector of Private Universities. - Luisa Vivian Olano Garces; Lidia Alessandra Olano Garces; Nancy Esther Casildo Bedón; Danny Levano Rodriguez; Juan Jesús Soria Quijaite (Int. J. Fuzzy Log. Intell. Syst., 2025)