Enterprise Service Management between IT Organization and IT Architecture Thinking - A Clarifying Literature Review. - Daria Goscinska; Till Winkler 001 (BIR Workshops, 2022)

Operationalizing Enterprise Service Management Capability - the OATIP Model. - Daria Goscinska; Till J. Winkler (GI-Jahrestagung, 2023)

Providing organizations with a validated instrument for an Enterprise Service Management capability. - Daria Goscinska; Till J. Winkler (Electron. Mark., 2024)