Uses and applications of Software & Systems Process Engineering Meta-Model process models. A systematic mapping study. - Ivan Ruiz-Rube; Juan Manuel Dodero; Manuel Palomo-Duarte; Mercedes Ruiz 001; David Gawn (J. Softw. Evol. Process., 2013)

Decision-making in IT service management: a simulation based approach. - Elena Orta; Mercedes Ruiz 001; Nuria Hurtado; David Gawn (Decis. Support Syst., 2014)