A Bayesian Network-based customer satisfaction model: a tool for management decisions in railway transport. - Subrata Chakraborty; Kerrie L. Mengersen; Colin J. Fidge; Lin Ma; David Lassen (Decis. Anal., 2016)

Coherent campaigns? Campaign broadcast and social messaging. - Leticia Bode; David Lassen; Young Mie Kim; Dhavan V. Shah; Erika Franklin Fowler; Travis Ridout; Michael Franz (Online Inf. Rev., 2016)