Intelligent maintenance and management of Service IntelligentTM network architectures. - Brett A. Denison; Craig W. Hoopmann; David P. Mongeau; Eric M. Shepherd; Paul Wu (Bell Labs Tech. J., 2003)

Rapid software development for multi-vendor services. - Elijah W. Bass; Bilgehan Erman; David P. Mongeau; Mengqi Wu; Chen Xie (Bell Labs Tech. J., 2005)