Unobtrusive Data Analysis of Digital Reference Questions and Service at the Internet Public Library: An Exploratory Study. - David S. Carter; Joseph W. Janes (Libr. Trends, 2000)

Website redesign and testing with a usability consultant: lessons learned. - Robert L. Tolliver; David S. Carter; Suzanne E. Chapman; Phillip M. Edwards; Jeanie E. Fisher; Annette L. Haines; Lana E. Krolikowski; Rebecca M. Price (OCLC Syst. Serv., 2005)