A web-based what-if scenario analysis tool for performance improvement of IT support organizations. - Claudio Bartolini; Cesare Stefanelli; Davide Targa; Mauro Tortonesi (CNSM, 2011)

A cloud-based solution for the performance improvement of IT support organizations. - Claudio Bartolini; Cesare Stefanelli; Davide Targa; Mauro Tortonesi (NOMS, 2012)