GOMS meets the phone company: Analytic modeling applied to real-world problems. - Wayne D. Gray; Bonnie E. John; Rory Stuart; Deborah Lawrence 001; Michael E. Atwood (INTERACT, 1990)

Case study of development of a user interface for a voice activated dialing service. - Deborah Lawrence 001; Rory Stuart (INTERACT, 1990)

Should we or shouldn't we use spoken commands in voice interfaces? - Paul Brennan; Gerhard Deffner; Debbie Lawrence; Monica Marics; Eileen C. Schwab; Marita Franzke (CHI, 1991)

Empiricism versus Judgement: Comparing User Interface Evaluation Methods on a New telephone-based Interface. - Heather Desurvire; Debbie Lawrence; Michael E. Atwood (ACM SIGCHI Bull., 1991)

Natural dialog in a time-sensitive setting: a study of telephone operators. - Debbie Lawrence; Shelly Dews (CHI Posters and Short Talks, 1992)

Surrogate users: mediating between social and technical interaction. - Deborah Lawrence 001; Michael E. Atwood; Shelly Dews (CHI Conference Companion, 1994)