Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel. - Dennis Campbell; Frances X. Frei (Manag. Sci., 2010)

Market Heterogeneity and Local Capacity Decisions in Services. - Dennis Campbell; Frances X. Frei (Manuf. Serv. Oper. Manag., 2011)

How Do Customers Respond to Increased Service Quality Competition? - Ryan W. Buell; Dennis Campbell; Frances X. Frei (Manuf. Serv. Oper. Manag., 2016)

The Customer May Not Always Be Right: Customer Compatibility and Service Performance. - Ryan W. Buell; Dennis Campbell; Frances X. Frei (Manag. Sci., 2021)

Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews. - Dennis Campbell; Ruidi Shang (Manag. Sci., 2022)