The effects of market orientation on new service performance: the mediating role of innovation. - Colin C. Cheng; Dennis Krumwiede (Int. J. Serv. Technol. Manag., 2011)

Examining the Technical and Social Foundations of Mass Customization Capability: A Capability Hierarchy View. - Zhongzhi Liu; Jie G. McCardle; Thomas J. Kull; Dennis Krumwiede (IEEE Trans. Engineering Management, 2023)