Enhancing supply chain resilience and efficiency through internet of things integration: Challenges and opportunities. - Atefeh Shoomal; Mohammad Jahanbakht; Paul Componation; Dervis Ozay (Internet Things, 2024)

Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research. - Dervis Ozay; Mohammad Jahanbakht; Atefeh Shoomal; Shouyi Wang (Enterp. Inf. Syst., 2024)

Exploring the Intersection of Big Data and AI With CRM Through Descriptive, Network, and Contextual Methods. - Dervis Ozay; Mohammad Jahanbakth; Shouyi Wang (IEEE Access, 2025)