Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts. - Axel Kieninger; Björn Schmitz; Detlef Straeten; Gerhard Satzger (AMCIS, 2012)

Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements. - Axel Kieninger; Gerhard Satzger; Detlef Straeten; Björn Schmitz; Dian Baltadzhiev (Int. J. Serv. Sci. Manag. Eng. Technol., 2012)

Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers. - Axel Kieninger; Detlef Straeten; Steven Orla Kimbrough; Björn Schmitz; Gerhard Satzger (Wirtschaftsinformatik, 2013)

Atomic Services: sustainable ecosystem of smart city services through pan-European collaboration. - Flavio Cirillo; Detlef Straeten; David Gómez 001; Jose Gato; Luis Díez 002; Ignacio Elicegui Maestro; Reza Akhavan (GIoTS, 2019)