Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. - Diana Heckl; Jürgen Moormann (BPM, 2007)

Framework of a Process Laboratory for the Operational Control of Service Processes. - Diana Heckl; Michael Leyer; Jürgen Moormann; Michael Rosemann (ACIS, 2009)

Teaching case: Influences of six sigma embracement and abondenment. - Wasana Bandara; Diana Heckl; Michael Rosemann (ECIS, 2009)

Die kundenzentrierte Bank: Integration von Kunden- und Geschäftsprozessen am Beispiel des Firmenkundengeschäfts. - Anne Dohmen; Diana Heckl; Jürgen Moormann (GI Jahrestagung, 2009)

Operational control of service processes: modularization as precondition. - Diana Heckl; Jürgen Moormann (SAC, 2009)

Uptake and success factors of Six Sigma in the financial services industry. - Diana Heckl; Jürgen Moormann; Michael Rosemann (Bus. Process. Manag. J., 2010)

Process Performance Measurement. - Michael Leyer; Diana Heckl; Jürgen Moormann (Handbook on Business Process Management (2), 2015)