Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS). - Diane Nester Kresh (D Lib Mag., 2000)

High tech or high touch: automation and human mediation in libraries (panel session). - David M. Levy; William Y. Arms; Oren Etzioni; Diane Nester; Barbara Tillett (JCDL, 2001)

Subject-based virtual reference: Avenues, attitudes, and vehicles for success. Sponsored by SIG STI. - Julie Arnold; Jiangping Chen; Jennifer Edelman; Jeffrey Pomerantz; Diane Kresh (ASIST, 2003)