User performance and attitude towards schemes for alphanumeric data entry using restricted input devices. - Diarmid Marshall; John C. Foster; Mervyn A. Jack (Behav. Inf. Technol., 2001)

User perceptions of security and usability of single-factor and two-factor authentication in automated telephone banking. - Nancie Gunson; Diarmid Marshall; Hazel Morton; Mervyn A. Jack (Comput. Secur., 2011)

Usability assessment of text-to-speech synthesis for additional detail in an automated telephone banking system. - Hazel Morton; Nancie Gunson; Diarmid Marshall; Fergus R. McInnes; Andrea Ayres; Mervyn A. Jack (Comput. Speech Lang., 2011)

A Usability Comparison of SMS and IVR as Digital Banking Channels. - Gareth Peevers; Gary Douglas; Mervyn A. Jack; Diarmid Marshall (Int. J. Technol. Hum. Interact., 2011)

Usability evaluation of voiceprint authentication in automated telephone banking: Sentences versus digits. - Nancie Gunson; Diarmid Marshall; Fergus R. McInnes; Mervyn A. Jack (Interact. Comput., 2011)

Usability Evaluation of Dialogue Designs for Voiceprint Authentication in Automated Telephone Banking. - Nancie Gunson; Diarmid Marshall; Fergus R. McInnes; Hazel Morton; Mervyn A. Jack (Int. J. Technol. Hum. Interact., 2014)

Effective speaker spotting for watch-list detection of fraudsters in telephone banking. - Nancie Gunson; Diarmid Marshall; Mervyn A. Jack (IET Biom., 2015)