eMail Mining: Knowledge intensive process discovery through e-mails. - Diego Carvalho Soares; Flávia Maria Santoro; Fernanda Araújo Baião (CSCWD, 2012)

Discovering collaborative knowledge-intensive processes through e-mail mining. - Diego Carvalho Soares; Flávia Maria Santoro; Fernanda Araújo Baião (J. Netw. Comput. Appl., 2013)