Investigating the Characteristics of a Transformer in a Few-Shot Setup: Does Freezing Layers in RoBERTa Help? - Digvijay Ingle; Rishabh Kumar Tripathi; Ayush Kumar; Kevin Patel; Jithendra Vepa (BlackboxNLP@EMNLP, 2022)

Real-Time Monitoring of Silences in Contact Center Conversations. - Digvijay Ingle; Ayush Kumar; Krishnachaitanya Gogineni; Jithendra Vepa (INTERSPEECH, 2022)

Listening To Silences In Contact Center Conversations Using Textual Cues. - Digvijay Ingle; Ayush Kumar; Jithendra Vepa (INTERSPEECH, 2023)

COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery. - Rishabh Kumar Tripathi; Digvijay Ingle; Ayush Kumar; Cijo George; Jithendra Vepa (INTERSPEECH, 2023)

Towards Probing Contact Center Large Language Models. - Varun Nathan; Ayush Kumar; Digvijay Ingle; Jithendra Vepa (CoRR, 2023)

Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance. - Digvijay Ingle; Aashraya Sachdeva; Surya Prakash Sahu; Mayank Sati; Cijo George; Jithendra Vepa (EMNLP (Industry Track), 2024)