A Comprehensive Model of Customer Satisfaction in Electronic Commerce: Investigating the Asymmetric Relationship between Attribute-Level Performance and Overall Satisfaction. - Sung-Hee Park; Dimitar G. Kunev; Bill Bearden (AMCIS, 2003)

When users are IT experts too: the effects of joint IT competence and partnership on satisfaction with enterprise-level systems implementation. - Joshua M. Davis; William J. Kettinger; Dimitar G. Kunev (Eur. J. Inf. Syst., 2009)