Predicting Client Satisfaction through (E-Mail) Network Analysis: The Communication Score Card. - Dirk Brunnberg; Peter A. Gloor; Gianni Giacomelli (CoRR, 2013)

Increasing Knowledge Worker Efficiency through a "Virtual Mirror" of the Social Network. - Stori Hybbeneth; Dirk Brunnberg; Peter A. Gloor (CoRR, 2013)