The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents. - Simone Borsci; Alessio Malizia; Martin Schmettow; Frank van der Velde; Gunay Tariverdiyeva; Divyaa Balaji; Alan Chamberlain (Pers. Ubiquitous Comput., 2022)

HyLECA: A Framework for Developing Hybrid Long-term Engaging Controlled Conversational Agents. - Erkan Basar; Divyaa Balaji; Linwei He; Iris Hendrickx; Emiel Krahmer; Gert-Jan de Bruijn; Tibor Bosse (CUI, 2023)

Designing a Couples-Based Conversational Agent to Promote Safe Sex in New, Young Couples: A User-Centred Design Approach. - Divyaa Balaji; Gert-Jan de Bruijn; Tibor Bosse; Carolin Ischen; Margot J. van der Goot; Reinout W. Wiers (CUI, 2024)