Accesibilidad Web: Un criterio clave para la integración de internet en la estrategia de negocio en empresas de servicios. Análisis del caso del sector hotelero en el Tolima, Colombia. - Angelo Silva; Dora González-Bañales; Helga Bermeo-Andrade; Cesar Díaz García (Rev. Avances en Sistemas Informática, 2010)

Empathy Map as a Tool to Analyze Human-Computer Interaction in the Elderly. - Dora Luz González-Bañales; Linda Elizabeth Soto Ortíz (CLIHC, 2017)

Exploring ITIL® Implementation Challenges in Latin American Companies. - Teresa Lucio-Nieto; Dora Luz González-Bañales (Int. J. Inf. Technol. Syst. Approach, 2019)

Appropriation Intention of a Farm Management Information System Through Usability Evaluation with PLS-SEM Analysis. - Helga Bermeo-Andrade; Dora González-Bañales (ICICT (2), 2021)

Implementation of a Service Management Office Into a World Food Company in Latin America. - Teresa Lucio-Nieto; Dora Luz González-Bañales (Int. J. Inf. Technol. Syst. Approach, 2021)

Good Practices in ITSM Learning: A Business Simulation-Game-Based Approach for Engineering Students. - Teresa Lucio-Nieto; Dora Luz González-Bañales (EDUCON, 2024)

Evaluating Well-Being to Enhance Leadership: An Exploratory Study in Information Technology Engineering Students. - Teresa Lucio-Nieto; Dora Luz González-Bañales (EDUCON, 2025)